At Rayush Naturals, we are committed to ensuring your satisfaction with every purchase. If you need to return a product, please review our policy below:
Return Request Window: Submit your return request within 24 hours of receiving the material or within 10 days from the invoice date, whichever is earlier.
Proof of Purchase: A copy of our invoice is required as proof of purchase for returns.
Condition of Return: Products must be in their original packaging and condition, with no signs of installation or use.
Faulty Items: Claims for faulty items will be assessed after inspection by the manufacturer or a certified organization.
Special Offer Items: Returns and refunds are not accepted for items purchased under special offers.
Excluded Items: Returns are not accepted for imported parts, special orders, and fragile parts.
Return Process: Email us at info@rayushnaturals.com to initiate a return. Send your return items to: info@rayushnaturals.com
Customer Support: For any questions, contact our Customer Care team at info@rayushnaturals.com or call +91 93405 51154 (10:00 AM – 6:30 PM, Monday – Saturday).
Handling Charges: Approved returns will incur a 20% deduction for handling charges.
Exchange Policy: The time for exchanged products to arrive may vary based on delivery location, availability, and lead time.
Partial Returns: We accept partial returns if the conditions above are met.
Return Acknowledgment: Once we receive your return, we will inspect the item and notify you via email regarding the approval or rejection of your refund.
Refund Processing: If approved, your refund will be processed and credited to your original payment method within 30 working days.
Original Payment Mode: Refunds will only be processed through the original payment method and to the same account.
Account Verification: Refunds will be made to the bank account of the invoiced customer. Documentation proving account ownership must be provided.
Bank Processing Time: Typically, it takes up to 5 working days for the bank to reflect the refund. If you have not received your refund after this period, please contact your bank first. For further assistance, email us at info@rayushnaturals.com.
Sustainable Returns: We encourage eco-friendly practices and will provide guidance on sustainable disposal or recycling options for returned items.